I'm a service designer.

I design services people can trust, because I know how they break, both technically and humanly.

How I think

• Security. As an ethical hacker, I know how systems fail.
• Research. As a UX researcher, I find out how people really use services.
• Service design. I combine both into a service that works and can be trusted.

That's why I don't only ask “Does it work?” but also “What happens when it fails, and who pays for it?” The case study Leading field UX research in 3 cities shows this. I translated the findings of that research for a healthcare app into the language of risk and cost, not just user comfort.

Studies

I study Information Services Design at KISK at Masaryk University (MU). This lets me systematically explore service design methods and the places where a design can go wrong, both technically and ethically. The case studies on this site come from my practice; the studies are only a supplement.

What I can do

• I look for opportunities for innovation
• I design a responsible design process
• I find out what users need
• I solve problems creatively
• I build prototypes and test them
• I know service design methods
• I understand technologies and their limits
• I critically assess the impact of design
• I champion responsible and sustainable innovation
• I stay connected to the field and take part in the community
• I keep learning